Returns & Refunds

At Sophisticat, every piece is selected and prepared with care. As each order is considered a final purchase, we do not accept returns or exchanges once an order has been delivered.

A Considered Purchase

We invite you to take a moment to review each piece, including its description, imagery, size, and available details, before completing your purchase. Our team is always happy to assist with product questions or selection guidance before you place your order.

If There Is an Issue

Should your order arrive damaged, defective, or different from the piece you purchased, please contact us at hello@shopsophisticat.com as soon as possible, including your order number and clear photographs of the item and its packaging. Our team will carefully review the matter and, where appropriate, arrange a suitable resolution.

Refunds

As all purchases are final, refunds are not offered for changes of mind, incorrect size selection, or personal preference. Where an item is confirmed to be damaged, defective, or incorrectly supplied, a refund may be approved following our review and will be returned to the original payment method.

Exchanges

We do not offer exchanges. We encourage you to choose thoughtfully and carefully before placing your order, so that each Sophisticat piece you receive is one you truly love.